FAQ

Our knives are professional-grade cutlery with precision craftsmanship. We specialise in premium Japanese knives (like Gyuto and Santoku) and Western-style carving knives, all designed for serious chefs and cooking enthusiasts who demand exceptional performance.

Yes! Our Knife Block Sets combine essential knives with stylish storage. These are particularly popular as gifts or for chefs building their kitchen arsenal.

We recommend hand washing (never dishwasher), regular honing with a steel, and professional sharpening when needed. Proper care will maintain your knife’s razor-sharp edge for years.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption for all transactions. We never store full payment details on our servers.

Contact us immediately at [email protected] if you need to modify your order. We process most orders within 1-2 business days, so quick action is essential.

We ship globally except some remote areas in Asia. Our Sheffield-based team ensures your knives travel safely worldwide via DHL, FedEx, or EMS.

• Standard Express (£12.95): 10-15 days after dispatch (DHL/FedEx)
• Free Standard (orders over £50): 15-25 days after dispatch (EMS)

All orders are processed within 1-2 business days.

For your security, we require signatures on all premium knife deliveries. This ensures your valuable cutlery doesn’t go missing.

International customers may incur customs fees. While we can’t control these, we’re happy to help estimate potential charges—just ask before ordering.

You have 15 days from delivery to initiate returns. Knives must be unused and in original packaging. Contact us first at [email protected] for authorization.

With our military-grade packaging, this is extremely rare. But if it happens, we’ll replace your knives immediately at no cost—just contact us within 48 hours of delivery with photos.

All our premium knives come with manufacturer warranties against defects. Specific terms vary by brand—details are included with your purchase.

Email our Sheffield team at [email protected]. We typically respond within 24 business hours.

Our headquarters at 45 Broad Lane, Sheffield S1Z 1ZC primarily handles operations. For product inquiries, we recommend contacting us first to arrange a visit.