At ProKnife Store (“we”, “us”, or “our”), operating at www.cheapknifestore.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information about our customers—professional chefs, cooking enthusiasts, and knife collectors worldwide who appreciate premium cutlery.

1. Information We Collect

To provide our premium knife shopping experience, we collect:

  • Personal Identification: Name, email, phone number, shipping/billing address when you purchase our Gyuto knives, Santoku knives, or knife block sets
  • Payment Information: Encrypted payment details through our secure partners (Visa, MasterCard, JCB, PayPal) for global transactions
  • Technical Data: IP address, browser type, device information to enhance our website performance
  • Usage Data: How you interact with our knife collections and product pages
  • Marketing Preferences: If you opt-in for updates about new Japanese knives or special offers

2. How We Use Your Information

Your data helps us deliver the precision service our cutlery deserves:

  • Process orders for our premium knives and ship to your location (excluding certain remote areas)
  • Provide customer support from our Sheffield-based team
  • Improve our knife selection and website experience
  • Send order confirmations and shipping updates
  • With consent, inform you about new carving knives or special collections
  • Prevent fraud and ensure transaction security for high-value knife purchases

3. Data Sharing & Disclosure

We treat your data with the same care we apply to crafting our knives:

  • Payment Processors: Share necessary transaction details with Visa, MasterCard, JCB, or PayPal
  • Shipping Partners: Provide address information to deliver your knife orders globally
  • Legal Requirements: Disclose information if required by UK law
  • Business Transfers: In case of company sale or merger

We never sell your personal data to third-party marketers.

4. Data Storage & Security

Your information is protected with the same precision as our Sheffield steel:

  • Industry-standard encryption for all transactions
  • PCI DSS compliant payment processing
  • Secure servers with regular security audits
  • Limited staff access to sensitive data
  • Data retention only as long as necessary

5. Your Rights

You have control over your information:

  • Access the personal data we hold
  • Request correction of inaccurate details
  • Ask for deletion of your data (subject to legal requirements)
  • Withdraw marketing consent
  • Request restriction of processing
  • Data portability where applicable

Contact our Sheffield team at [email protected] to exercise these rights.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience:

  • Essential Cookies: For shopping cart functionality and secure checkout
  • Analytics Cookies: To understand how chefs navigate our knife collections
  • Preference Cookies: Remember your language/currency settings

You can manage cookie preferences in your browser settings.

7. International Data Transfers

As we serve customers globally (excluding some Asian regions), your data may be transferred outside the UK/EEA. We ensure such transfers comply with data protection laws.

8. Changes to This Policy

We may update this policy as our knife collection evolves. Significant changes will be notified to customers.

9. Contact Us

For privacy questions or to discuss your premium knife purchase:
ProKnife Store
45 Broad Ln, Sheffield, GB S1Z 1ZC
Email: [email protected]