At ProKnife Store, we deliver premium cutlery with the precision and care that professional chefs demand. Our shipping and returns policies are designed with the same attention to detail as our handcrafted knives.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to meet your needs:

Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch
– Includes full tracking and insurance

Free Shipping (Orders over £50)
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch
– Includes basic tracking

Note: We currently cannot ship to certain Asian countries and remote regions. Please contact us before ordering if you’re unsure about delivery to your location.

International Shipping

We ship worldwide (with exceptions noted above). Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges

While we meticulously inspect every knife before shipment, we understand that sometimes a return is necessary. Our Sheffield-based team ensures this process is as sharp and efficient as our blades.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging with all protective coverings intact
  • Proof of Purchase: Original receipt or order confirmation required

Important:

For safety reasons, we cannot accept returns of:

  • Personalized or custom-engraved knives
  • Knives that have been sharpened after delivery (including professional sharpening)
  • Used knives or those showing signs of wear

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days of receiving your order
  2. Complete Form: Include the Return/Exchange Request Form (template provided below)
  3. Wait for Approval: Our team will respond within 2 business days with return instructions
  4. Package Securely: Use original packaging when possible to prevent damage
  5. Ship to Sheffield: Send to our facility at 45 Broad Ln, Sheffield, GB S1Z 1ZC

Refund Details

Once we receive and inspect your return:

  • Refunds are processed to your original payment method within 5-7 business days
  • Credit card refunds (Visa, MasterCard, JCB) may take 1-2 billing cycles to appear
  • PayPal refunds are typically processed within 24 hours of approval
  • The original shipping fee is non-refundable (except in cases of our error)

Exchange Process

For exchanges (different size, model, or knife type):

  • Follow the standard return process
  • Clearly specify your desired exchange item in the request form
  • We’ll ship your new item once the return is received
  • Price differences will be charged/refunded as needed
  • Subject to product availability

Damaged or Defective Items

In the rare event you receive a damaged or defective knife:

  • Contact us immediately with photos of the damage
  • We’ll arrange a prepaid return label if needed
  • Choose between a full refund or expedited replacement

Return/Exchange Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear ProKnife Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Product Details:
– Product Name: [e.g., Premium Japanese Gyuto Knife]
– SKU/Item Number: [if available]
– Reason for Return/Exchange: [Please specify]

For exchanges, I would like to receive: [Specify desired product]

I confirm that:
– The item is unused and in original condition
– All original packaging and protective materials are intact
– I have included all original documentation

Please advise on next steps for returning the item.

Best regards,
[Your Full Name]
[Your Contact Number]
[Order Date]

Our Commitment

At ProKnife Store, we stand behind our premium cutlery with the same confidence professional chefs place in our knives. Whether you’re purchasing our Carving Knives, Fillet Knives, Gyuto Knives, or any of our Premium Japanese Knives, we’re committed to your complete satisfaction.

For any questions about our shipping or returns policy, please contact our Sheffield team at [email protected].